Kent Fortune, Principal at Fortune Customer Care Professionals Inc.
Kent Fortune is the founder and owner of Fortune CCP. Kent uniquely balances the interests of developers with a strong advocacy for enhanced customer service and consumer protection. He specializes in offering customer service guidance and Tarion consulting.
With a keen understanding of the challenges and opportunities in the real estate sector, Kent guides developers towards practices that not only comply with Tarion Warranty Corporation regulations but also promote higher customer service standards. His approach is rooted in the belief that better customer experiences lead to more sustainable and successful developments.
Kent’s expertise lies in navigating the complex intersection of developer interests, customer satisfaction, and regulatory compliance. He advises developers on how to enhance their customer service strategies, ensuring that consumer rights and protections are upheld, which, in turn, elevates the industry’s standards.
Through Fortune CCP, Kent has become a respected figure in Ontario’s warranty scene, known for his balanced perspective and commitment to improving the landscape of customer service in development projects. His work is a testament to the idea that business success and consumer advocacy can go hand-in-hand.